Cancellation, Return, and Refund Policy

Cancellation Policy

* No cancellation after the product is shipped. Please contact us for a return shipping instruction, no refund for refused delivery (unauthorized returns will not be accepted and be destroyed).

In some cases, we might be able to contact the carrier to route the shipment to the warehouse handling returns, customers will be responsible for the carrier return cost and restocking fee (10%-25%) depending on the products).

Return Policy

We have a 10/15/30 days return policy (most of the products have 30 days return policy but some of our suppliers only offer 10/15 days return window), which means you have 10/15/30 days after receiving your item to request a return. Most items can be returned within 10/15/30 days of delivery; however, some items are not eligible for return (Ex: final sale items, liquidation sales items). Additionally, a modified return policy applies to some products and on a case by case basis. We reserve all rights for final explanation.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150lbs. (Excludes LTL items)

For damaged or defective items, please email us for FREE REPLACEMENT

For items that were not damaged or defective, you will be responsible for the return shipping costs (whether the item was shipped by parcel or freight) in addition to restocking fees (10%-50% of the list price). 

To start a return, you can contact us at sales@bigcart.co If your return is accepted, we’ll send you a return shipping instruction, as well as how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@bigcart.co  or  bigcart.co@gmail.com

Return Shipping

Return shipping cost is at customer expense and arrangement. You may choose the return shipper of your preference but tracking numbers are required to be provided to us at the time the item is shipped back so we can track and verify the return of the item to the warehouse.

In some cases, we can arrange return shipping for you but that cost will be deducted from your final refund. We will do our best to accommodate these requests but are not able to assist in all return shipments

For items delivered via UPS or FedEx: Print the shipping label, and bring the package to a nearby drop-off location.

For large, heavy, or fragile items delivered via special carrier: Follow the same steps above, but instead of printing a shipping label, customer need coordinate for the carrier to pick up the item at your convenience.

Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.